Cancellation & Returns

Our Return and Refund Policy:

In the world of e-commerce, convenience often comes hand in hand with uncertainty. While the ability to shop from the comfort of your own home is undoubtedly appealing, the question of what happens if a purchase doesn't meet your expectations can sometimes loom large. Understanding return and refund policies is crucial for every online shopper, as it ensures a smooth and hassle-free experience in case something goes wrong. Let's delve into the return and refund policy of our e-commerce platform, where clarity and transparency are our guiding principles.

At Navcolour, we strive to provide our customers with the best possible shopping experience, from browsing to delivery and beyond. However, we understand that there may be instances where a product needs to be returned or exchanged. To facilitate this process, we have established a comprehensive return and refund policy outlined below:

• Return Window: Returns are accepted only on Tuesdays, Wednesdays, Thursdays, and Fridays. This limited timeframe ensures that our team can process returns efficiently and effectively.

• Approval Process: All return requests are subject to approval by our company. We reserve the right to accept or reject any return request based on the condition of the item and adherence to our policy guidelines.

• Condition of Returned Items: We accept returns only for damaged products. If the item is found to be in perfect condition or if it has been tampered with, the return request may be rejected.

• Exclusions: Wires of any brand cannot be Exchanged or returned. Certain brands such as Legrand, Anchor, Schneider, Havells, V-Guard, Rally, Crompton, and C&S are not eligible for exchange. Customers who encounter issues with products from these brands are advised to contact their respective customer care services for warranty claims.

• Return Process: To initiate a return, customers must place a return order through our app. Once the return order is placed, our customer care representative will contact the customer within 48 hours to guide them through the process.

• Refund Method: We do not offer cash refunds for returned items. Instead, a credit note will be issued to the customer once the returned item is received by us. This credit note can be used for future purchases on our platform.

• Transportation Costs: The transportation cost for returning the item will be borne by the customer.

Why Trust Our Policy:

Our return and refund policy are designed with the utmost consideration for our customers' needs and concerns. By implementing specific guidelines and procedures, we aim to ensure fairness, transparency, and efficiency in handling returns and refunds. Here's why you can trust our policy:

• Clarity and Transparency: We believe in keeping our policies transparent and easy to understand. By clearly outlining the terms and conditions of our return and refund policy, we empower our customers to make informed decisions.

• 2. Efficient Process: Our streamlined return process minimizes inconvenience for our customers while ensuring that returns are handled promptly and professionally.

• 3. Customer-Centric Approach: At the core of our policy is a commitment to prioritizing the interests of our customers. We strive to provide exemplary customer service at every step of the shopping journey, including the returns and refunds process.

In conclusion, navigating the return and refund policy of an e-commerce platform doesn't have to be daunting. With a clear understanding of the guidelines and procedures in place, shoppers can shop with confidence, knowing that their interests are protected. At Navcolour, we stand by our commitment to delivering exceptional service and ensuring customer satisfaction, even in the event of a return or refund.